If there is one general theme among the 3 RVs dealers we’ve used, it is interminable waits to get any work done. I’m talking warranty work, within the first year of ownership.
So we drop off our mostly new RV with a large list of problems and the service advisor ensures us it will be just a week. There begins a series of delays and phone calls — the later we initiated to find out about the former — that stretched for 2 months. The delays went so long that the dealership policy about holding vehicles over the Christmas holiday week changed such that we now had to pick up the RV only bring it back in a week for them to finish the work. They gave us a one day notice about this policy, calling on December 21 (Friday) telling us to pick up the motorhome by the the 22nd, because they are closed the 23-25.
It turns out we were hosting a big family get together that year, and everyone is arriving on, you guessed it, Saturday the 22nd. So we rush down first thing that morning to pick up our Phaeton. The service advisor, the one who pressured us to pick it, up goes around back to drive it up front. A good 15-20 minutes pass and then the general manager comes out to talk to us. The service supervisor hit a wall while moving our motorhome!
So not only did we waste an entire morning,that was supposed to be spent baking holiday cookies, our motorhome is now damaged, including a large cut in the front tire and non-functional entrance steps (flash-forward: we had problems with those steps for the entire 3 years of ownership). It’s another month before everything is fixed, making for a 3 month long service visit. As this is our first RV, we thought this was atypical of the RV industry. Little did we know.
Now read our post about problems with Tiffin Dealer #2.
